At Kingston Trade, we respect your privacy. Across our business, around the world, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We may only share your personal data outside the Kingston Trade family of companies with your consent, as required by law to protect Kingston Trade, its customers, the public, or with companies that help Kingston Trade fulfill its obligations with you, and then only with partners who share Kingston Trade’s commitment to protecting your privacy and data. At any time you may contact Kingston Trade with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.
PRIVACY AND DATA SECURITY
At Kingston Trade, your right to privacy and data security is a primary concern. That’s why, when you visit trade.kingstonbrass.com, we help you maintain control over your personal data on the Internet. Below are the guidelines we use for protecting the information you provide us during a visit to our Internet site or when you use our online support.
KINGSTON TRADE ONLY ASKS FOR SPECIFIC TYPES OF PERSONAL INFORMATION
In a few areas on our website and online customer support tools, we ask you to provide information that will enable us to enhance your site visit, to assist you with purchase and technical support issues or to follow up with you after your visit. It is completely optional for you to participate.
For example, we request information from you when you:
- Register on trade.kingstonbrass.com
- Request a quote
- Place an order
- Participate in a sweepstakes or other promotional offer
- Request e-mail notification of your order status
- Subscribe to a newsletter or a mailing list
- Request assistance from our “Product Advisor”
- Fill out a support request
Information we may request includes your name, e-mail address, phone number, address, type of business, credit card details, customer preference information, customer number and service tag number, as well as other similar personal information. If we ever ask for significantly different information we will inform you.
KINGSTON TRADE ONLY USES YOUR PERSONAL INFORMATION FOR SPECIFIC PURPOSES
The information you provide will be kept confidential and used to support your customer relationship with Kingston Trade. Among other things, we want to help you quickly find information on trade.kingstonbrass.com and alert you to product upgrades, special offers, updated information and other new products and services from Kingston Trade. Agents or contractors of Kingston Trade who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for Kingston Trade. Kingston Trade may enhance or merge your information collected at its site with data from third parties for purposes of marketing products or services to you.
In addition, Kingston Trade may be required to disclose personal information in connection with law enforcement, fraud prevention, regulation, and other legal action or if Kingston Trade reasonably believes it is necessary to do so to protect Kingston Trade, its customers, or the public.
YOU CAN OPT-OUT OF KINGSTON TRADE’S MARKETING LIST AT ANY TIME
Periodically, we may send you information about our various products and services, or other products and services we feel may be of interest to you. Only Kingston Trade (or agents working on behalf of Kingston Trade and under confidentiality agreements) will send you these direct mailings. If you do not want to be included on Kingston Trade’s marketing list, simply tell us when you give us your personal information.
KINGSTON TRADE WILL NOT DISCLOSE YOUR PERSONAL INFORMATION TO ANY OUTSIDE ORGANIZATION FOR ITS USE IN MARKETING WITHOUT YOUR CONSENT
Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of Kingston Trade for the purpose of performing services for Kingston Trade.
The online store at trade.kingstonbrass.com is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Kingston Trade is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption, (please see Kingston Trade’s Store Security page for details on these security measures). If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact a sales representative over the telephone. Simply call 1-877-252-7277. It has always been a Kingston Trade practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.
Please be aware that other web sites that may be accessed through our site may collect personally identifiable information about you. The information practices of those third-party web sites linked to trade.kingstonbrass.com are not covered by this privacy statement. We generally use the ” symbol to mark links that go to third-party sites.
You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you’re online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your personal information, Kingston Trade cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
CHILDREN’S PRIVACY (AGE 12 AND UNDER)
Kingston Trade takes children’s privacy seriously.
Kingston Trade does not seek to collect personal information about children through its website. Kingston Trade does not condition a child’s participation in an activity on the disclosure of more personal information than is reasonably necessary to participate in the activity.
If we become aware that a person submitting personal information to us through any part of our Web site is a child, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties.
If a parent requests review or deletion of information about their child before we have discovered and deleted the information, then we will of course honor that request.
WHAT INFORMATION DO WE COLLECT?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
HOW DO WE USE YOUR INFORMATION?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
HOW DO WE PROTECT VISITOR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
DO WE USE “COOKIES”?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Safari, Chrome, Firefox, Opera or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
DO WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Kingston Trade. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
THIRD PARTY LINKS
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
QUESTIONS AND FEEDBACK
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
ONLINE POLICY ONLY
TERMS AND CONDITIONS
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.